Manages a team of client support specialists and team leads to oversee order management, operational processes, and customer service delivery across assigned business channels.

Manages a global customer support team, coaches engineers on career development, improves support processes and KPIs, and increases automation through AI-enabled solutions.

Leads and develops a technical support team, managing operations, KPIs, customer escalations, and process improvements to ensure responsive and proactive support delivery.

Leads a team of customer success coordinators, manages daily operations, develops team members, audits support quality, and ensures homeowner concerns are resolved effectively.

Leads and manages a technical support team, oversees customer service processes, resolves complex incidents, and analyzes support metrics to improve performance and satisfaction.

Leads a team of Customer Success Managers to drive customer engagement and account growth for SMB clients.

Leads and mentors a team of Customer Success Managers to drive customer adoption, retention, and expansion while managing escalations and strategic initiatives for the Americas region.

Leads a team of Customer Success Managers across North America to drive customer retention, adoption, and expansion while managing escalations and business reviews.

Directs customer success strategy and team to ensure clients achieve their goals with the data and AI platform.

Lead customer enablement strategy and team, owning learning platforms, knowledge management, and training delivery across the customer lifecycle.

Director leads customer value management programs and partnerships to drive adoption, retention, and long-term success for enterprise customers across segments.

Leads customer enablement strategy and team, building AI-native learning platforms, knowledge centers, and trainer-led programs across the customer lifecycle.

Leads a customer success segment, driving value realization, adoption, and retention for enterprise customers while partnering with cross-functional teams on implementation and growth.

Leads customer success team to drive customer satisfaction, retention, and expansion through strategic account management and support.

Directs customer success strategy and team to ensure teacher customers achieve their goals with the MagicSchool AI platform.

Director leads strategic account engagement with enterprise clients, driving adoption and retention while managing portfolios worth 10M+ ARR and partnering across teams for customer success.

Builds executive relationships with enterprise customers, drives PagerDuty adoption, identifies risks to business goals, and leads cross-functional post-sales teams to ensure customer success.

Director leads strategic customer success for enterprise accounts, drives AI platform adoption, manages renewals and expansion, and orchestrates cross-functional teams to deliver measurable business outcomes.

Principal Customer Success Manager builds executive relationships with enterprise customers, drives product adoption, identifies business risks, and leads cross-functional post-sales teams to maximize customer value.

Lead and coach a customer support team, manage performance metrics, conduct 1:1 development sessions, and drive operational excellence across support operations.